FAQs:

A. Failure to re-pair the watch with the app on your smartphone.

• 1. Swipe the screen of watch to enter settings mode. Tap "System" and choose "Reset". The information on the watch will be reset and the watch will be restarted.
• 2. Select the watch language on the watch and enter the QR code interface as instructed.
• 3. Use the app to scan the QR code displayed on your watch to pair.

If you still fail to connect the watch to the app, please kindly take the following steps:

• 1. Make sure your smartphone’s Bluetooth is enabled and the watch is not connected to other smartphones.
• 2. Search this device in the app to pair (Go to the "Device" page → "Pair device" ).
• 3. Make sure the distance between your smartphone and the watch does not exceed 0.5 meters and keep the watch screen always on when pairing.

B. Occasional failure to connect with Bluetooth

• 1. Reboot your smartphone or restart your smartphone’s Bluetooth.

C. The watch is disconnected from the app on your smartphone

• 1. Smartphone Bluetooth is off or exceeds the Bluetooth connection range (the maximum Bluetooth connection range is 10 meters and can easily be reduced by walls, furniture, etc.)
• 2. The app is closed on the phone. (This can occur automatically under certain circumstances.)

To reconnect the watch to your smartphone, please kindly take the following steps:

• 1. Restart the Bluetooth of your phone.
• 2. Clear all running / background processes on your smartphone and restart the app. Then the watch will reconnect to your phone automatically.

D. Failure to receive SMS / calls notifications. Please kindly refer to the following tips: )

• 1. Go to your smartphone Settings, find our app, enable the Location and all Notifications.
• 2. Enable your phone’s Bluetooth and go to the our app to pair the watch.
• 3. Open the app. Go to the "Device" page → "Notification Alerts", turn on "Notification Alerts".
• 4. Make sure the "Do Not Disturb" function is not enabled in the app or the watch.

E. Blood Oxygen Level Measurement Accuracy

• 1. The Blood oxygen level will be affected by factors such as motion, watch placement on the wrist, skin temperature and skin perfusion. These factors will cause fluctuations in blood oxygen measurements.
• 2. For a single measurement on the watch, please wear the watch two fingers wide below the wrist bone, snug but comfortable on your wrist. When measuring, stay still and make sure your wrist is flat with the watch facing up. If you are sitting, you can rest your arm on a table with the watch facing up. For sleep blood oxygen detection, please wear the watch snugly but comfortable on the wrist when sleeping.
• 3. The smart watch blood oxygen sensor isn’t a medical device and won’t be able to diagnose or monitor any medical conditions. If there is a problem